Refund Policy
Supacolor
Nothing is more important than your experience with us. We put our customers first – that’s the Supacolor difference.
Supacolor has a 30-day return and refund policy on all our heat transfers. Please inspect your order when it arrives. If there is a problem with your order, or if you believe an error has occurred, notify us within 30 days by emailing us at [email protected].
Provide us with your job number and details about the problem, and we’ll fix it, even if it means reprinting your heat transfers for no extra cost. You can buy Supacolor with confidence.
Due to the nature of our business and the materials shipped, Supacolor does not accept returns for custom heat transfer orders. We only issue store credit or refunds for approved cases.
Return requests for equipment will not be accepted. All warranty, replacement, or maintenance parts and support are handled directly by the manufacturer of your equipment. Our team can assist in communication with the manufacturer as needed.
Supacolor is not responsible for any items onto which our transfers are applied.